Quick take
- Fastest way to help: send the page URL + what changed + the date you observed it.
- We prioritize corrections that affect trip planning (closures, access, major changes).
- Partnerships must be disclosed; we don’t do pay-to-play recommendations.
- For sensitive issues, keep details minimal and factual.
- If you’re a local business, share what makes your place truly distinct — not just marketing copy.
- Email: [email protected].
How to reach us
Email is the simplest channel for corrections and feedback.
Contact: [email protected]
If you’re reporting a correction, include the page URL and the date you observed the change.
Corrections (the most helpful kind of message)
If you spot something outdated — a closure, a major renovation, a transit change — please message us with enough detail to verify it quickly.
The best correction messages are short and structured.
- Include: page URL + what changed + date you observed it.
- Optional: include a source link (official page, operator notice, etc.).
Partnerships and media inquiries
We’re open to partnerships that help travelers plan better — but we keep the bar high. Anything sponsored or affiliate-based must be clearly disclosed, and we don’t accept pay-to-play recommendations.
If you’re reaching out, share what you’re proposing, what the traveler benefit is, and what disclosure would apply.
- Be specific: who, what, why it helps travelers, and how it’s disclosed.
- We prefer long-term usefulness over short-term promo campaigns.
If you don’t know what to ask, start here
Most travel planning questions have a ‘right starting page’. If you’re not sure what you need, begin with these and branch from the internal links.
What makes a correction we can act on quickly
The most useful messages we get are specific. Because we write durable planning advice and link out for volatile details, the corrections that help most are the ones we can verify against an official source. If you can, tell us not just that something changed but where you saw it — an operator notice, a venue’s own page, an on-the-ground sign — so we can confirm it and update with confidence.
A quick template: the page URL, the exact line or claim that’s wrong, what it should say instead, the date you observed it, and a source link if you have one. Even a photo of a closure notice or a posted timetable is genuinely helpful. The more precise the report, the faster the fix.
- Include: page URL + the specific claim + what it should say + date + source.
- On-the-ground evidence (a photo of a notice or sign) speeds verification.
- Most valuable: closures, renovations, access changes, and transport changes.
What we can and can’t help with
We’re glad to receive corrections, factual updates, broken-link reports, and general feedback on the guides — that’s what keeps the site accurate. We can also point you to the right starting page if you’re unsure where to begin planning.
What we can’t do is act as a booking service or a real-time concierge: we don’t hold reservations, sell tickets, or have live information on a specific day’s opening hours or fares. For those, the official operator or venue is always the authoritative source — which is exactly why we link them throughout the site. For personal-data and privacy questions, the privacy page explains how the site handles data and how to reach us about it.
- Good for us: corrections, factual updates, broken links, and feedback.
- Not us: bookings, ticket sales, or live same-day hours and fares — use the official source.
- Privacy questions: see the privacy page for how data is handled.
Before you write: a quick check
A lot of questions are answered faster on the site than by email. If you’re planning a trip, the FAQ and the practical-tips guide cover the most common questions (how many days, where to stay, is the Lisboa Card worth it, getting around), and the relevant guide pages usually go deeper. If your question is about a fare, an opening time, or a closure, the official operator or venue — linked on our Sources page — will always be more current than we can be.
If after that you still need us, email is the right channel and a clear, specific message gets the best response. There’s no call centre behind this site, so brevity and detail both help: one clear ask, the relevant page, and any source or date you can include.
- Planning questions: try the FAQ and practical-tips guide first.
- Fares, hours, closures: check the official source on our Sources page.
- Still stuck: one clear, specific email gets the best reply.
